Privacy Policy

(Status: 25.02.2021)


VITAVO GmbH, Am Ökopark 10, 8230 Hartberg, is responsible for the operation of this website. You can also contact us by email at or by phone at +43 720 258010-100.


We take the protection of your personal data very seriously. Your personal data will be treated confidentially and in accordance with the applicable data protection laws, in particular the General Data Protection Regulation (GDPR), the Data Protection Act (DSG) and the Telecommunications Act (TKG 2003), as well as this data protection declaration. In the following we will inform you which data we process in the context of your website use and for what purpose this is done.


1. Evaluation of visitor behavior


The analysis of the collected data is usually anonymous and we cannot infer your person from your behavior on this website.

Even while you are currently visiting our website, our web server (the computer on which this website is stored) usually automatically saves data such as:


  • the complete Internet address (URL) of the website called up (e.g.
  • browser and browser version (e.g. Chrome 87)
  • the operating system used (e.g. Windows 10)
  • the address (URL) of the previously visited page
  • the host name and the IP address of the device from which access is made
  • date and time

in files, the so-called web server log files.


These files are usually stored for two weeks and then automatically deleted.


2. TLS encryption with https


We use HTTPS (the Hypertext Transfer Protocol Secure stands for “secure hypertext transfer protocol”) to transfer data securely on the Internet. This means that the complete transmission of all data from your browser to our web server is secured – nobody can “overhear”.

We have thus introduced an additional security layer and comply with data protection through technology design in accordance with Article 25 (1) GDPR. By using TLS (Transport Layer Security), an encryption protocol for secure data transmission on the Internet, we can ensure the protection of confidential data.


3. Contact form and customer service


If you send us inquiries using the contact form, your details from the inquiry form, including the contact details you provided there, will be processed by us to carry out pre-contractual measures or in the context of contract fulfillment for the purpose of processing the request in accordance with Article 6 (1) (b) GDPR and stored by us in the event of follow-up questions. If you contact our customer service by telephone or post, the data you have disclosed will be processed automatically to the extent necessary on the basis of Article 6 Paragraph 1 lit.b) GDPR.

We do not pass on this personal data without your consent, unless this is necessary to fulfill your request. The data will be deleted as soon as they are no longer required for the purposes for which they were collected, unless there is a legal authorization or obligation to continue processing this data.


4. Cookies and web analysis


4.1 Cookies and cookie settings

Cookies are small pieces of text information that our website stores on your device in order to be able to recognize this device. When you visit our website for the first time, you can specify which cookies you want to allow in the cookie settings.

A distinction is made between two different types of cookies, so-called “session cookies”, which are automatically deleted as soon as you close your browser, and “persistent cookies” (permanent cookies) which are stored on your data carrier for a longer period of time (such as to recognize your device the next time you visit).

You can remove or deactivate cookies in your browser settings. After you have deleted cookies, we will ask you again which cookies on our website you would like to allow and you can (again) select them in the cookie settings.

You can also set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when you close the browser. If cookies are completely deactivated, the functionality of our website may be restricted.


4.2 Required or essential cookies

We use “session cookies”, which are required to assign the entries you make on our website to you for the entire duration of your use of our website (e.g. when placing orders). The setting of these cookies is necessary for the registration and ordering process and is based on Section 96 (3) TKG 2003, as we need to know during the ordering process which user has placed which article in the shopping cart. The required cookies are automatically deleted from your hard drive after you have finished using our website (end of the session).


4.3 Statistics and advertising cookies

If you select “Statistics and advertising cookies” in the cookie settings, cookies from the following third-party providers will be set and information from the cookies will be transmitted to them:


Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses cookies that are stored on your computer and that enable your use of the website to be analyzed.

If you consent to the use of Google Analytics (Article 6 Paragraph 1 lit. a) GDPR, Section 96 Paragraph 3 TKG 2003), Google will use this information on our behalf to evaluate your use of the website and to generate reports on website activity compile and to provide other services related to website activity and internet usage to the website operator. The storage period of the cookies set when using Google Analytics is 26 months. According to Google, the IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. Google is certified under the EU-US Privacy Shield and therefore offers appropriate data protection guarantees for the transmission of data to the USA. Further information on your rights under the Privacy Shield can be found at

We would like to point out that on this website, Google Analytics has been expanded to include the code “gat._anonymizeIp ();” in order to ensure that IP addresses are recorded anonymously (so-called IP masking) in Google Analytics. As a result, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be transmitted to a Google server in the USA and shortened there in exceptional cases.

You can also access our website without using Google Analytics by not giving your consent in the cookie settings.

Consent can be revoked at any time by e-mail to, so that the processing of your data is no longer permissible from the time your revocation is received. The legality of the processing of your data up to the point of revocation remains unaffected by your revocation.

You can find more information on data protection from Google Analytics at


Google Tag Manager

Our website uses the Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Tag Manager is a system that controls which tags (scripts) are executed on our website and when they should be executed. It can be statistical scripts or marketing tags designed for advertising. Such tags and scripts set cookies that collect data from your users in order to create statistics and marketing analyzes.

The Google Tag Manager does not process any personal data and does not set any cookies. However, if you consent to this in the cookie settings on our website, the statistics and advertising cookies listed in this data protection declaration will be set and managed with the help of the Google Tag Manager.


You can change your cookie settings here at any time:


Cookie Settings


5. Others


5.1 Google Fonts

We use Google Fonts on our website. These are the “Google fonts” from Google Inc. For the European area, Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services.

You can find more about Google Fonts and other questions at


5.2 Google reCAPTCHA

We use Google reCAPTCHA from Google Inc. on our website. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. With Google reCAPTCHA we can determine whether you are really a flesh and blood human and not a robot or some other spam software.
Further information can be found at and


6. Rights of the data subject


In principle, you have the right to information, correction, deletion, restriction, data portability and objection (see EU GDPR). Please contact us for this. If you believe that the processing of your data violates data protection law or that your data protection claims have been violated in any other way, you can complain to the supervisory authority. In Austria, the data protection authority, Barichgasse 40-42, 1030 Vienna, ( is responsible.

You can therefore revoke this consent to data processing at any time. If you withdraw your consent, we will no longer process your data for the above-mentioned purposes from this point in time.

To cancel, please contact: Katharina Heil,

The data you have provided are required to fulfill the contract or to carry out pre-contractual measures. Without this data, we cannot conclude the contract with you.

Otherwise we will save your data until further notice.

We use contract processors for this data processing.


Changes to our privacy policy


In order to guarantee that our data protection declaration always complies with the current legal regulations, it is possible that we will change this in the future. You will find the current version of our privacy policy on our website.

Last change February 2021.

If you have any further questions about our privacy policy, please contact us:

Ing.Katharina Heil, BSc.
Management Vitavo GmbH
Am Ökopark 10, 8230 Hartberg, Austria